A little while ago, I wrote a blog post about some excellent customer service stories. It was a popular post, so here are a few more stories:
Reedy Carpets in Orlando stands behind their carpet.
We contacted Reedy Carpet who immediately contacted Shaw Carpets. They arranged for an inspection and upon receiving the report they volunteered to replace the carpet entirely even though “pooling” is not covered under their warranty. . .This experience tells me that I was correct in my choice of a dealer and that Shaw Carpets still believes in and practices good customer service.
Strong Elder Care Businesses Focus on Customer Service During Challenging Economic Times – This is a press release, but still has some good information.
While businesses need to focus carefully on cutting expenses where they can, for a company to survive, customer service needs to be bolstered, not cut. aQuire Training Solutions has developed a series of new courses on basic – and advanced – customer service skills. These courses are designed for caregivers and other staff working in the senior care environment: home care agencies, assisted living communities, nursing facilities and more.
A custom canvas company that proves they know their customers. Carrie Lewis, an artist, raves about Signature Canvas. The company provides excellent customer service and included a customized certificate for the artist.
Talk about a Class Act! If you’re looking for a company that gives individual attention to every order, that custom builds supports using first rate materials or if you just like to try new things, give Signature Canvas a try. You will not be disappointed in the product or in the way you are treated.
Customer Service in Switzerland.
I had such a good experience and I want to share it with you . . . Monday, I went to H&M to buy some clothes for my little daughter. I began to look around and found stuff for me as well . . . Anyway, long story short, I bought a nice cardigan and put it in the washing machine. The tag was saying to clean it by machine on the wool cycle, as I did. It came out so small . . . I looked for the bill, and my dear husband throw it away . . . I decided to send an email to H&M and told them my story . . . The very next morning, I received an email back. The lady was going to take care of it and contact the quality department . . . She told me to bring it back where I bought it, she will contact the Manager and they will give me my money back!
Where Has This UPS Envelope Spent The Last 14 Years? The UPS lost a package, found it 14 years later, the contents are missing, and they want to honor their claim.
This week, Paul received a package back from UPS that had somehow never reached its destination. That’s not so unusual. What was unusual was how long it had wandered off for. He had mailed the next day air envelope at least fourteen years ago. . . While it’s curious that the package went missing for so long, lost its contents, and then still found its way back to Paul, we are rather impressed that UPS is willing to pay his claim if he does ever manage to figure out what was in that envelope… a decade and a half ago.
Excellent customer service at Graham & Brown.
My wife took a few hours to browse and add items to her shopping cart to review with me later. The next day we had time to look over her selections. Unfortunately all of the items in her cart had disappeared. She even created an account to make sure that the items in her cart would be saved.
She called Graham & Brown customer service to tell them about the problem. They quickly apologized and explained that the site had just launched. Their web team was working out some bugs, and they were glad to hear our feedback. Customer service also offered to send us the wallpaper samples that we chose free of charge. As we make our final wallpaper selection I’ll be happy to give Graham & Brown my business because of this great experience.